If you have a complaint about a policy underwritten by an insurance company please refer to our Terms of Business which you will find on the reverse of our letterhead.
If you have any doubt on which procedure applies to you, Primo plc will be happy to help.
If you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at www.financial-ombudsman.org.uk.
You can contact them in one of the following ways:
Copyright Primo Plc 2018 | All Rights Reserved
Primo plc is registered in England and Wales, Reg No 1008700 at Cumberland House, Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ
Tel: +44 (0)1702 225400
Primo Plc is authorised and regulated by the Financial Conduct Authority.