Who is Graham?

I thought it would be interesting to find out a little bit more about the new team members since FML became a part of Primo plc. Our first contender is a man who is one of only 2 people who can pull off wearing a fur coat and a felt hat and still be called stylish, they say he is the inspiration behind Chas and Dave's hit song "Rabbit" and once upon a time his hair was the envy of Boy George, we only know him as The Graham.

Okay, hi Graham, great to have you with us. Let's get started.

Question 1. What in the world made a young trendsetter like yourself want to work in the insurance industry?

I ended up working in insurance because the rest of my friends went into banking and I wanted to be different, hence, insurance. It's wasn't the most radical choice but coming from Romford (on the northeast edge of Greater London) that was the choice for someone with A-levels in the late 1970s early 80s either you worked in the market or you went to the city.

I think you could have been very successful as a market trader, I can see you now "2 melons for a pound, come and get your juicy melons here" *Silence* I guess you don't see it. Okay, let's move on...

Question 2. When did you first start working at Primo plc?

Since about 2003.

Question 3. When did you first take up the mantel of a commercial director?

About the same time, so around 2003.

Question 4. Which particular area of insurance would you say is your speciality?

Having started in the city in 1980 I worked my way up to underwriting superintendent by 1988. I spent from 1988 to 2003 underwriting and surveying all classes of property focussed business.

Hence one of my roles in Primo plc includes underwriting a property focused binder which has performed well for our clients and the insurers, making everyone happy.

Quick plug for business readers if you need insurance for commercial property portfolio or you are a landlord get in touch with Graham here Property Insurance.

Question 5. When your clients come to you for insurance, what is their biggest concern?

I think it's pretty much the same for most businesses when a client comes to you they need to feel confident in the advice they receive and we always aim to give the best and most honest advice we can.

Question 6. Do you have, or have you had any famous clients?

None, I'm afraid, although all my clients are stars to me.

(Editors Note: If he starts singing "I Have A Dream" again I'm not publishing this article)

Question 7. In the many, many years you have dedicated to insuring people and protecting their property is there one time that really stands out?

I once was dealing with two large fire losses. In both cases, the clients commented on how my constant involvement resulted in them being paid beyond their expectations, but more importantly, how receiving that payout on time meant their businesses survived the fires and went on to flourish as growing concerns.

Question 8. Do you have a code that you do business by? Should every broker have a code?

I have always firmly believed in being completely honest and open to clients, insurers and in my time as an underwriter to the brokers I worked with. Integrity and respect are things you must earn and never take for granted.

Question 9. What do you think the future holds for insurance as an industry?

The future for commercial brokers is the added value we can bring to a business or client. We are often told by clients that our approach to caring about the people we do business with, making them the priority rather than the business is what makes us stand out from other firms.

I think we have time for one more question...

Question 10. What is the best advice you can offer those just starting out or considering a career in insurance?

I would say to those starting out, to look at getting into the new growth sectors and if you are within an hours train commute obtain some experience in the city.

Well, thank you very much for your time today, Graham it is much appreciated. There you have it folks our very own commercial director has just walked off back to his office, stay tuned to our page and we'll have more on the team coming soon.

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